01Shipping
Shipping costs
Orders over $80 ship free. For orders of $80 or less, the shipping cost is calculated at checkout and shown before you pay.
Where we ship
The destinations we deliver to are shown when you enter your address at checkout.
Dispatch and delays
Most orders ship within one business day. We'll email you when your order ships, with tracking details where available. If your order is delayed, we'll email you with a new expected ship date and the option to cancel for a full refund.
Lost or missing parcels
If your parcel doesn't arrive, or tracking shows it as delivered but you haven't received it, contact us and we'll work with the carrier to sort it out.
02Cancelling an order
You can cancel your order at any time before it ships. Contact us with your order number and we'll refund you in full. Once your order has shipped, it can no longer be cancelled. See Returns below.
03Check what you need before you build
Some kits need items that aren't in the box, such as AA batteries or a Phillips screwdriver. The "What's in the box" section of each product page lists what you'll need to supply.
04Returns
What can be returned
- Faulty kits, whether or not they've been built.
- Wrong items, if we sent you something you didn't order.
What can't be returned
Kits that have been partly or fully built can't be returned unless they're faulty. Some kits are assembled with glue, such as the Solar Helicopter, and can't be taken apart once built.
Parts that wear with use
Some parts wear out with normal use, such as the Doodle Robot's markers and the rubber-band drive belts on the Sweeping Robot. These aren't covered unless they arrive faulty.
Return shipping
If a kit is faulty or we sent the wrong item, we'll cover the cost of return shipping.
This policy doesn't affect your rights under applicable consumer law.
05Missing or damaged parts
If a part is missing or arrives damaged, contact us within 30 days of delivery. Please include:
- Your order number
- The kit name
- Which part is missing or damaged, with a photo if you can
We'll replace the missing or damaged part at no cost to you. If we can't, we'll replace the kit or give you a refund.
06Refunds
Once we've received and checked your return, we'll email you to confirm. We issue approved refunds to your original payment method within 10 business days. Your bank may take a few more days to show it.
- Faulty kit or our mistake: we refund the purchase price and your original shipping cost.
- Order cancelled before it ships: we refund you in full.
- No restocking fees.
07How to start a return
With your order number and the kit name.
We'll confirm whether the kit needs to come back and where to send it.
Pack it securely with all its parts.
We'll email you once it's processed.
Please don't send anything back before we've confirmed your return.
08Schools and bulk orders
Schools and organizations can order online like any other customer, and this policy applies to their orders. For bulk and school orders, please contact your sales representative. If you don't have one yet, send us a message with the kits and quantities you need.
09Questions
For anything this page doesn't cover, contact us, email info@e2krobotics.com or call 516-596-1500.