01Who we are
This policy covers the E2K Robotics website at e2krobotics.com. "E2K Robotics", "we", "us" and "our" refer to E2K Robotics, the operator of this website and the seller of the kits on it.
02What we collect
Information you give us
- Contact details: your name, email address and phone number.
- Order details: shipping and billing addresses, the kits you buy and your order history.
- Messages: what you tell us when you contact us, including your organization or school name if you share it.
- Payment details: card payments are processed by our third-party payment provider. Your full card number goes directly to them and isn't stored by us.
Information collected automatically
When you visit our website, we and our analytics and advertising providers collect technical information such as your IP address, browser type, device type, the pages you view and how you reached the site.
We don't ask for information about students to sell or deliver kits.
03How we use your information
- To process, ship and support your orders, including returns and refunds
- To reply to your messages
- To send order and delivery updates
- To send news and offers by email. Every marketing email includes an unsubscribe link, and you can opt out at any time
- To understand how the website is used and improve it
- To show you relevant ads for our kits on other websites
- To protect the website and our customers from fraud and misuse
- To meet our legal obligations
05Cookies and tracking
Cookies are small files stored on your device. We use them to keep the website working, such as remembering your cart, and to understand how visitors use the site.
We also use analytics and advertising tools provided by third parties. These providers may collect information about your online activity over time and across different websites.
You can block or delete cookies in your browser settings, and limit ad personalization in the ad settings of the platforms you use. Some parts of the website, such as checkout, may not work without cookies.
Do Not Track
Some browsers send a "Do Not Track" signal. Our website doesn't currently respond to these signals.
06Children's privacy
Our website is intended for use by adults. We don't knowingly collect personal information from children under 13. If we learn that we have, we'll delete it. If you have a concern, please contact us.
07How long we keep it
We keep personal information for as long as we need it for the purposes in this policy, including to meet tax and accounting requirements. When we no longer need it, we delete it or make it anonymous.
08Security
We use reasonable technical and organizational measures to protect your information. No method of sending or storing data online is completely secure, so we can't guarantee absolute security.
09Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that's wrong
- Delete your information, unless we need to keep it by law
- Stop sending you marketing emails
Depending on where you live, you may have additional rights under local privacy laws.
To make a request, contact us. We may need to confirm your identity first.
10Changes to this policy
We may update this policy from time to time. If we make a material change, we'll post a notice on our website before it takes effect and update the effective date at the top of this page.
11Contact us
For privacy questions or requests, send us a message through our Contact us page and choose "Privacy request", email info@e2krobotics.com or call 516-596-1500.